Online helpdesk
NRT Technology Corporation customers can take advantage of our online helpdesk to enter, log, and track service requests. The online helpdesk is located at helpdesk.nrttech.com.

Warranty and repair
NRT provides a one- (1) year return to depot warranty on new hardware products. The warranty commencement date is the invoice date. Products eligible for warranty repair will be repaired by NRT or will be sent to the manufacturer's authorized service location for repair or replacement at their discretion. Expedited depot return is available on products should the customer want to contract for this level of service.

Out-of-warranty repair charges for products may be obtained from NRT after evaluation and, upon customer approval, NRT will complete the repair and the customer will be invoiced. A processing fee of $75.00 will be charged for testing, verification, and handling of returned products when no failure is detected or if the equipment is beyond repair.

The customer is responsible for freight and customs or brokerage charges associated with returning products. The customer is also responsible for proper packaging to avoid product damage during shipping. Return freight charges will be paid by NRT if the product is still under warranty. Return freight charges will be invoiced to the customer or shipped freight collect if the product is not covered by warranty.

Work Order Authorization
A Work Order Authorization (WOA) number must be obtained from NRT prior to shipping back any eligible products under warranty or non-warranty products for repair or evaluation. Returns without a WOA number will not be accepted.

To obtain a WOA, call (416) 646-5232, extension 231. Please have the following information available.

• Product number
• Serial number
• Product description
• Reason for return (description of problem)

The WOA number can be obtained from the shipping label.

Lost or damaged shipments
Lost or damaged shipments are the responsibility of the freight carrier to and from NRT. It is the customer's responsibility to insure any goods against loss or damage, if desired.

NRT product returns

Return Material Authorization
A Return Material Authorization (RMA) number must be obtained from NRT prior to returning any products. Returns without an RMA number will not be accepted. Products must be returned within thirty (30) days of the invoice date for the customer to receive credit on the item. To obtain an RMA number, please call (416) 646-5232, extension 227. Please have the following information available.

• Product number
• Serial number
• Product description
• Reason for return

The RMA number can be obtained from the shipping label.

The customer is responsible for all freight and customs or brokerage charges associated with returning products. The customer is also responsible for proper packaging to avoid product damage during shipping. Return freight charges will be paid by NRT if the product is replaced.

Dead on Arrival products
Dead on Arrival (DOA) products may be replaced or repaired at our discretion. All DOA products must be returned in the manufacturer's original packaging with all the components, including cables, disks, manuals, and all other items originally packaged with the products. All DOA products must be returned within thirty (30) days from the date of the invoice for the customer to receive credit on the item. Credits will not be given if the item is either repaired or replaced. All credits will be applied to the appropriate account and can be applied to future purchases. At no time will credits be issued in the form of a cheque.

Software returns
Due to licensing agreements, NRT will not accept returns on opened software. All software returned to NRT must have all seals intact. No credit will be given for opened software, including operating software sold with PCs.

Lost or damaged shipments
Lost or damaged shipments are the responsibility of the freight carrier to and from NRT. It is the customer's responsibility to insure any goods against loss or damage, if desired.

For any other service and support questions, please contact us.