All software and contracted hardware support is through the NRT helpdesk, which is available 24 hours a day, 7 days a week. Self-service hardware support is Monday through Friday, from 9 am to 5 pm ET. Support is available through the helpdesk Web site, as well as our North American 877 number.

Contacting the NRT helpdesk by telephone is an alternative method to place a support call. To do so, complete these steps:

1. Call 1-877-332-1060.

2. Your call will be placed in a priority queue, which is answered by the first available technician. At any time, you can press 1 to leave a voicemail instead, which will be picked up by the first available technician.

3. Whether either leaving a voicemail or speaking directly with a technician, provide as much detail as possible. This includes on-screen error codes, dispenser error codes, any on-screen messages, and any steps performed to try and correct the issue. The more information provided on that first contact, the better the technician will be able to assist you.

4. Once you have spoken to a technician, be sure to record the ticket number provided to you. This enables NRT to look up the ticket upon a return call.

Additional options:

• Browse our online catalogue of products
• View a list of past projects that we've completed
• Contact us for more information